PLNAR Portal FAQ

Answers to the most FAQ of policyholders about PLNAR's Portal

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19 articles in this collection
Written by Andy Greff and Tommy

User Account Lockout

A user may become locked out of their Plnar account until it is unlocked by following specific steps in order to verify their identity
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Written by Tommy
Updated over a week ago

Signing-up, Signing-in, and Starting Your First Claim

Getting Started with PLNAR Portal
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Written by Tommy
Updated over a week ago

Which browsers provide the best performance for the PLNAR Portal?

Chrome, Firefox or Internet Explorer?
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Written by Tommy
Updated over a week ago

The Project Status in the Portal

What is the difference between initiated, capturing, processing, processed, and review required?
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Written by Andy Greff
Updated over a week ago

Features and Capabilities of a PLNAR Model

What are some of the features of the PLNAR model and how they can be enhanced with Xactimate.
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Written by Tommy
Updated over a week ago

How can I find a project in the PLNAR Portal?

I need to find a project in the PLNAR portal. What do I do?
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Written by Tommy
Updated over a week ago

How to Self-Assign a Project

Quick how-to on assigning yourself "unassigned" projects.
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Written by Tommy
Updated over a week ago

How to Assign or Reassign Projects

Learn how to search for projects, find unassigned projects, and assign projects to yourself or others within your org.
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Written by Tommy
Updated over a week ago

How to Resend Project Links

Plnar makes it easy to resend the project link, closeout projects that aren't necessary, and reopen projects that have been locked.
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Written by Tommy
Updated over a week ago

How can I re-open or unlock a project to add more pictures or rooms?

Allow a policyholder to add and retake pictures or add new pictures
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Written by Tommy
Updated over a week ago

How do I, as an adjuster, send a test project to myself?

A simple how to on starting your own test project
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Written by Tommy
Updated over a week ago

How to Tag & Describe Photos

PLNAR supports photo tagging & annotation through it's Digital Desk Portal interface.
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Written by Tommy
Updated over a week ago

Can the model be affected by obstructions? Does PLNAR model cabinets?

What will be recreated in the model? Will cabinets be shown? What about a fridge or an oven? Or a fireplace?
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Written by Tommy
Updated over a week ago

How can I get all of the rooms in a project laid out into one floor plan?

Can I merge all the rooms together in the PLNAR Portal?
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Written by Tommy
Updated over a week ago

I have a current project saying that review is required. What does this mean?

What do I do when a project says that review is required? Will I receive an e-mail about how to proceed?
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Written by Tommy
Updated over a week ago

How to close-out projects

PLNAR makes it easy to close out completed or abandoned projects. A quick way to keep your content up-to-date & organized.
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Written by Tommy
Updated over a week ago

Can I move the PLNAR model into Xactimate or Symbility for a claim?

Xactimate or Symbility? Is it possible?
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Written by Tommy
Updated over a week ago

The policyholder told me they submitted their project. When will I have access to the model?

When will a photo report be available? What if it takes longer than 24 hours to create the model?
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Written by Tommy
Updated over a week ago

I submitted a project but the project is still showing as "capturing" in the portal. What's going on?

What should I do when a policyholder tells me that they submitted a project but they still see the project as "capturing"?
Tommy avatar
Written by Tommy
Updated over a week ago