PLNAR SNAP App FAQ

Answers to the most FAQ of policyholders about PLNAR's SNAP app

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20 articles in this collection
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Adding Room(s) After Project Submission

This article provides guidance surrounding adding room(s) to a project after the SNAP App user has already submitted their project.
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Updated today

Is PLNAR SNAP free to download?

Do I, as a policyholder, have to pay for the app?
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Updated over a week ago

How to Download the PLNAR SNAP App

A step-by-step guide on downloading & installing the PLNAR SNAP iOS & Android app.
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Updated over a week ago

What Devices Support PLNAR SNAP?

I received an "unsupported configuration" notification. What mobile devices & browsers are compatible? What can I still do?
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Updated over a week ago

My Phone doesn't support PLNAR SNAP. What should I do?

Instructions on what to do when the app won't function on certain phones.
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Updated over a week ago

Can I download the SNAP App to my PC or MacBook?

What is the usability of the SNAP App?
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Updated over a week ago

Are PLNAR PRO and PLNAR SNAP the same app?

What if I download PLNAR PRO and not the SNAP app? What happens? How do I know which app to use?
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Updated over a week ago

Should I give access to my camera in order to the use the Snap App?

Will my personal pictures be accessed by the Snap App?
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Updated over a week ago

Should I click "Yes" when I am asked to enable Location Services when using the SNAP App?

Enabling location services is necessary while using the SNAP App
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Updated over a week ago

Am I able to upload photos from my phone's photo gallery into the SNAP App?

Can I just take pictures of all the damage and call it a day?
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Updated over a week ago

How to Capture your Room using PLNAR SNAP

A guide for how to model your room using the PLNAR SNAP app.
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Updated over a week ago

Can I scan multiple rooms at once?

Can I submit multiple rooms per project as well?
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Updated over a week ago

How can I optimize photo capture quality?

Make sure to get the most accurate representation of your room and/or damages by following these simple tips!
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Updated over a week ago

What happens if I skip steps while capturing a room?

What if I skip steps in the guided workflow to capture photos?
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Updated over a week ago

How many photos should I take?

Is there a specific number of pictures I should take while using the SNAP App?
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Updated over a week ago

Can the SNAP App render stairs?

Should I take pictures of stairs? Will stairs show up in the 3-D model?
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Updated over a week ago

How long should I take when capturing a room or space?

I finished taking the photos, now I need to take a video, how long should I make this recording?
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Updated over a week ago

How to Review, Edit, and Submit Your Projects

Learn about the PLNAR SNAP advances features. How to make the most of the project menu to review, edit, and submit your projects!
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Updated over a week ago

What happens if I receive a call or my phone locks during the capturing process?

Can my photos be recovered?
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Updated over a week ago

How do I check to make sure a project was successfully submitted?

How will I know my project was successful in the submission process? Why does it seem that submitting my process is taking so long?
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Written by Tommy
Updated over a week ago