A model will be generated within 24 hours or less on standard business days. However, the photo report is available as soon as the policyholder submits their project correctly.
What this means is that projects submitted into the app from Monday through Thursday will move from processing to processed within 24 hours or less. However, a project submitted on a Friday will be completed by the following Monday. Please make sure that last bit of information is emphasized to the policyholder if you are an adjuster in order to set the correct expectations.
If a project has taken longer than 24 hours to process, contact PLNAR by clicking on the blue chat icon in the lower right hand corner of your screen.
If you have more questions regarding the SNAP App, please check out the answers to our most frequently asked questions about the app in our learning center located here