A policyholder can only submit additional rooms to their project when the project (token) is "enabled" or unlocked. A project is automatically locked when the user submits a project from the SNAP App. If a policyholder wants to modify an existing project that has already been submitted, follow the steps below to unlock the project.

  1. Find the claim using the project number (SNP-XXXYYY) in the PLNAR Portal.

  2. Click on the button indicated by the red arrow. This will open the Project Options window.

3. Unlock a project by clicking on the slider underneath "Token Link." A project will become unlocked when the slider shows green and says "Token link is enabled".

To learn how to resend a project link to a customer, refer to this article.

If you have more questions regarding the SNAP App, please check out the answers to our most frequently asked questions about the app in our learning center located here

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