Once a project has been created and sent, the project has a status assigned to it in the portal. Originally, the project itself will be gray and locked. It will be released first by allowing access to the photos once the project has been submitted.
After the user (insured/policyholder) submits a project from the SNAP app, a model will be generated within 24 hours on standard business days. Therefore, M-F projects move from processing to processed in 24 hours or less. However, a project submitted on a Friday will be completed by the following Monday.
If the project status has been in the "capturing" state for a while, the user may have not successfully submitted a project. Try resending the project link from the portal. Learn how here.
Project Status
INITIATED
New Project Created | Initiated
Link has been delivered to recipient via SMS and Email
CAPTURING
App user has downloaded/installed the app
Field photo capture has begun
PROCESSING
After the App user has submitted the project and is being processed by the AI system
Portal user will receive a notification email with the photo report
PROCESSED
Model and Report generation has been completed
Smartpix measurement in photo is ready
Completion email with links to project assets sent to portal user
REVIEW REQUIRED
PLNAR is unable to produce the assets due to incomplete photo capture
Review notification email with recommended actions sent to the portal user
Photo Only Report
If after the claim is processed you still have not received a full report just photos, confirm the user is using a compatible device. If they don't have one, have the user ask a family member or friend to assist, with a new device, to take photos. If not the user will only be able to upload a photo only report from their browser.
Do you have more questions regarding the PLNAR Portal? Check out the answers to the most FAQ about the portal in our learning center here
